Commonly Asked Questions

What does The Salvation Army do?
It is hard to list everything that The Salvation Army does since it does everything from feeding starving children and families through recovery from natural disasters, and more. They battle against poverty, addiction and homelessness. They are a kind face to comfort the sick and elderly, a wise spirit to support the education of all ages, and a giving heart to address need wherever it occurs. For more information about specific activities and programs offered, please see the Services portion of our web site.
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Are you a social services agency?
We are a group of committed Christians who are concerned to see that the gospel – the good news of Jesus Christ – reaches the needs of the whole person. The Army’s social work sprang out of such concern and provides many type of programs to meet both the physical and spiritual needs for those turning to us for help.
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Is The Salvation Army really an army?
The Salvation Army is not a physical army but rather a global army of people moved to humanitarian action through faith.
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Does The Salvation Army help only those of a certain religion?
The Salvation Army pledges to help people of all religions, as well as those with no religious base. We have an official “position statement” that says: “All social welfare services to individuals or families are given without discrimination, according to the capacity of the organization to serve in meeting the needs of those involved.”
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Do you have to join The Salvation Army church before The Army will help you?
No. We respect those who come to us in need, whatever their beliefs may be. We try to establish an environment in which spiritual choice is possible.
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Does The Salvation Army discriminate in its delivery of services against those of a particular race or sexual orientation?
We strive to meet the needs of vulnerable groups and those overlooked or ignored in our communities. We make no distinction based on ethnicity or sexual orientation.
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Does The Salvation Army help only senior citizens?
The Salvation Army helps people of all ages. Young people benefit from many of our services including kids clubs, homework havens and tutoring programs, which provide a safe environment for children and teens. Other beneficiaries of our services include single mothers, abused women, drug and alcohol addicts, the homeless and the physically challenged.
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Does The Salvation Army help only those who are beyond rehabilitation?
No one is beyond the reach of God and therefore The Army believes that everyone has in them the capacity, with His guidance along with the faith of others, to determine a purposeful solution for their life. A great many of our programs are directed at helping people turn their lives around based on biblical precepts. Every year, we help thousands of individuals find their way to a better life for themselves and their families.
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Why should I contribute to The Salvation Army?
There are several answers to this question. First, The Salvation Army has demonstrated its ability to effectively identify and efficiently meet urgent human needs in communities throughout the world for over 125 years. When you give to The Salvation Army, you can be confident that your money is going to those in true need and we are committed to being a good steward of your faith and trust in our work. Second, the people we serve have multiple needs. The wide range of our programs means that we can deal with the whole person under the umbrella of a single agency. Third, our staff combines the expertise of professional training with the experience of working on a wide variety of social problems and emergency relief situations.
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I can’t make a financial contribution right now. What other ways can I help?
There are many ways to give to The Salvation Army and to those in need in your community. Donated items such as gift baskets for Christmas or toys and coats for kids make a big difference. You can also assist by repairing Salvation Army camps in your local area or donating camp equipment. Last but not least, you can simply give time by volunteering to help with our fundraising campaigns and other activities.
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How is my donation put to good use?
The Salvation Army translates it’s faith into action by offering programs and services to assist those in need in a variety of ways. Your gift can enable us to serve nutritious meals to older adults, shelter homeless families, help people overcome addictions, provide after-school tutoring and recreation, and send inner-city children to summer camp. If your concern is global, you can contribute to Salvation Army World Services, which provides such programs as HIV/AIDS clinics in Africa, homeless feeding services in Russia, enterprise development in the Philippines, and homes for orphaned and abandoned children in Mexico.
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Can I have a monthly donation deducted from my checking account?
The answer is yes! The Salvation Army offers Donor Direct, a program that allows you to make a regular contribution to The Salvation Army each month without the hassle of mailing in checks. Once you sign-up, we’ll automatically debit your checking account on the 15th of each month.
It’s easy to sign up. All you need to do is fill out a Donor Direct authorization form, and mail it to the Donor Direct coordinator of your local Salvation Army, along with a copy of a voided check. More information about Donor Direct is available online under Contributions.
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Is The Salvation Army rich?
Yes and no! The Salvation Army is rich in the quality of devoted service given by its workers, the esteem in which it is held by the public, and in its Christian faith that is the motivation for all that it does. But The Salvation Army is not financially rich. Rather, it is a channel through which money passes to provide for those who otherwise would not be helped.
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How much of your money goes to administration?
The Salvation Army makes every effort to ensure that the maximum possible amount from donations reaches those in need. Approximately 87 cents of every dollar we collect goes in direct assistance to the homeless, the mentally ill, the physically challenged, victims of drug and alcohol abuse, and others under our care.
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What is the role of volunteers in The Salvation Army?
Volunteers are truly at the heart of our mission.  Without them The Salvation Army would not at all have the capacity to serve the hundreds of thousands of people during the year.  Thousands of volunteers across the country, working in a variety of capacities and alongside our employees, help us to provide direct services to those in need.  Here in Kalamazoo we have hundreds of volunteers that participate in Bell Ringing for our annual Kettle Campaign, Toy Shop, Thanksgiving Basket Distribution, Share the Warmth Coat Drive, Food Pantry, Front Desk Reception and various other activities throughout the year.
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My business has an interest in helping specific causes. How can I ensure that our contribution will go to these causes?
Donations that are specified or designated for a certain program or region are used to support that program and/or region directly. If you wish to specify your gift, this should be clearly noted when you make your donation. Our online donations page, for example, gives you a special box to specify such information.
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Is The Salvation Army only in the United States of America?
No. The Salvation Army actually began in London, England, before expanding into The United States. The Salvation Army currently has offices and services in 124 countries and territories around the world and shares the gospel and love of Christ in over 175 languages.
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How does The Salvation Army ensure that its programs meet the same quality standards across your region?
The Salvation Army is involved in the continuous development and promotion of new and innovative strategies for service delivery. Social service centers across the country are engaged in an ongoing process of evaluation and improvement through an accreditation program managed by our national office.
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Is The Salvation Army making a difference in my community?
Because of the wide scope of the services we offer, The Salvation Army is uniquely positioned to think in terms of long term solutions to social problems. We certainly continue to meet the short term needs of individuals for food, shelter and clothing. Our long term care services provide a continuum of care based on the philosophy of “aging in place” wherever possible. There are many people in our community that have been served by one or more of our many services.
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Why do you still wear those uniforms?
Mainly because it gives us an “open door” to service and because the uniform tells everyone that the wearer is a Christian who will be glad to help. Also, we’ve never heard of an Army without a uniform. Salvationists find that the uniform is not only distinctive, it is practical as well.
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Why should I help people on the street when they won’t help themselves?
In these tough times, we all know of people who have suffered losses through no fault of their own. When such an event happens, The Salvation Army is there to help. If social issues are left unattended, they affect society. Drug problems, for example, often lead to crime. Giving to The Salvation Army is an investment in prevention. Through our programs, people are taught to behave responsibly and to assume control of their own lives.
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How can I join or learn more about The Salvation Army?
You may contact our local Salvation Army Corps office at (269) 344-6119.  The Majors would love to talk with you further about joining the fellowship here in Kalamazoo.  You may also contact Craig Smith, Director of Development & Volunteers, to discuss how you can be a part of the work here at The Salvation Army.
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How many people are in The Salvation Army?
There are currently well over 1 million soldiers of God within The Salvation Army worldwide. This includes volunteers, officers, and employees; and this number is growing. Please see ourinternational statistics for more detailed information.

Recent Stats

  • 4,007 - Kids served through Toy Shop
  • 2,360- People served with food
  • 825 - Christmas Baskets
  • 773- Households receiving Utility Assistance
  • 600 - Thanksgiving Baskets
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USA Central Territory, Western Michigan Northern Indiana Division Kalamazoo Corps
1700 S. Burdick St., Kalamazoo MI 49001-2714 - p: 269-344-6119 f: 269-344-1163