Arrearage Case Management




“I have been helped tremendously!  I’m getting the extra push that I needed to get back on track.  My case manager is very helpful towards my needs and I am very grateful!”

The Arrearage Case Management Program, a free service for individuals who are interested in improving their household’s financial situation, utilizes a Salvation Army social services case management model to provide interventions with at-risk utility customers to:

promote household and financial stability

measure the outcomes of those interventions against a control group

ultimately promote utility account and personal finance stability

Through working one-on-one with a trained case manager, clients are able to learn new ways to manage money, understand and take ownership of their financial circumstances and to find other resources to help them in their personal journey to  improved financial stability.

The Salvation Army’s with the Arrearage Case Management Program is to empower clients to escape from the cycle of recurring need for crisi energy assistance.  The program was created to develop a longer term client relationship (3-6 months), intensive hands on approach (4-12 visits and phone calls) to provide a more holistic intervention and solution to individuals and families in crisis.  By providing this service the goal is to help individuals become for consistent with their utility bills as well as to improve their overall financial stability.

As part of The Salvation Army regular emergency utility assistance program, case managers will initially help to resolve any existing utility crisis by helping clients to complete required applications and will link them to resources available to meet their specific needs.

The Salvation Army can help clients connect to other important community resources such as:

  • Dental &Medical Services
  • Employment & Job training
  • Food
  • Financial Management Skills
  • Family & Child Resources
  • Legal Assistance
  • We also make referrals to Housing Resources Inc.

Major outcomes of Arrearage Case Management Program include:

Overall improvement in household self-sufficiency

Significant reduction in household debt 

Increase in the percentage of households now regularly adhering to a budget

A decrease in the number of households dependent on public assistance

A more stable and consistent utility payment history


Please contact The Salvation Army of Kalamazoo at (269) 344-6119 with further questions about this program or to determine if you  qualify to be enrolled in the Arrearage Case Management Program.   This program is changing lives and we are pleased to be able to offer this service in our community.

Click the following link to learn more about the ACM program:

The Arrearage Case Management Program is possible because of the very generous support of Consumers Energy. 

                  Consumers Energy

Recent Stats

  • 4,007 - Kids served through Toy Shop
  • 2,360- People served with food
  • 825 - Christmas Baskets
  • 773- Households receiving Utility Assistance
  • 600 - Thanksgiving Baskets
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USA Central Territory, Western Michigan Northern Indiana Division Kalamazoo Corps
1700 S. Burdick St., Kalamazoo MI 49001-2714 - p: 269-344-6119 f: 269-344-1163